Privacy Policy

rentr is a peer-to-peer rental marketplace operating in the Philippines. This policy explains the information the service collects, why it is needed, and how it is protected.

Email address

To identify your account and let you sign in.

Mobile number

Not required during the initial launch. If phone verification is enabled later, it will be used to verify your account and deliver rental alerts you choose to receive.

Name and profile details

Shown to the people you rent with, so they know who they are dealing with.

Listing photos and descriptions

Published on your listings so renters can see what they are renting.

Item location

Stored precisely so distance search works. Shown publicly only as an approximate area — see "Location" below.

Rental requests, offers and bookings

To operate the rental and to resolve disputes.

Handover photos

A private shared record of the item’s condition at pickup and return, available to both parties and administrators.

Payout details (GCash, Maya or bank)

Shown to a renter only after you approve their request, so they can pay you directly. Encrypted at rest.

Government ID and selfie (optional)

Only to confirm you are who you say you are, and for nothing else.

Reviews you write and receive

Published on profiles to build reputation.

• We do not sell your personal information.
• We do not share it with advertisers or data brokers.
• We do not hold your money. Payments go directly between renter and owner, so we never see your card or wallet balance.

We store the precise coordinates you give for a listing, because distance search would otherwise be wrong. We never publish them. Publicly, a listing shows an approximate pin offset several hundred metres from the real location, plus the city.

The exact address is released to the renter whose request you approve while pickup or the rental is in progress. It stops being shown after return or cancellation. The agreed address remains in the restricted transaction record for audit and dispute handling.

Identity verification is optional. If you choose it, here is exactly what happens to your ID:

• The image is encrypted before it is stored, and is never placed at a public web address.
• Only a rentr reviewer can open it, through an access-controlled route.
• Every single view is logged against the reviewer's account.
• It is deleted 30 days after review. We keep the pass or fail decision, not the image.

Other rentr users

Your name, profile, ratings and listings. The renter on an approved booking also sees the agreed address and snapshotted payout destination only while needed for that rental.

Our SMS provider

Only when text messaging is enabled: your mobile number and the text of notifications, so they can be delivered.

Our hosting and database providers

They process data on our behalf under contract and may not use it for their own purposes.

Law enforcement

Only where we are legally compelled, and only what is compelled.

Government ID images

30 days after review, then deleted.

Verification decision

Kept while your account exists, so your badge remains valid.

Rental records, reviews and handover photos

Kept while your account exists — they are the record of what was agreed and returned.

Reports you file or receive

Kept after resolution, so a takedown does not erase the reason for it.

Account data

Kept while the account is active, subject to retention requirements for completed rentals and safety records.

You have the right to:

• Be told what we hold about you, and get a copy.
• Correct anything inaccurate.
• Object to processing, and withdraw consent for anything optional.
• Have your data erased or blocked, subject to the note below.
• Receive your data in a portable format.
• Be indemnified for damage caused by inaccurate or unlawfully obtained data.
• Complain to the National Privacy Commission at privacy.gov.ph if you think we have got this wrong.

One honest limit: we may need to retain some records of a completed rental — who rented what, when, and the reviews left — even after an erasure request, because the other party has a legitimate interest in their own transaction history and reputation. We will tell you which records those are.

Passwords are hashed. Payout account numbers and identity documents are encrypted at rest. Sessions use signed, HTTP-only cookies. Access to the exact address, payout details and handover evidence is gated by the booking relationship and stage. Sensitive admin actions require a recent password check, and identity document access is logged.

No system is perfect. If we discover a breach affecting your personal information, we will notify you and the National Privacy Commission as the law requires.

If we change this policy materially we will say so on this page and update the date at the top.